Member for Coffs Harbour Gurmesh Singh welcomes the introduction of a permanent Quiet Hour at the Service NSW Coffs Harbour Service Centre.
Mr Singh, who is also Shadow Minister for Tourism, Emergency Services and the North Coast, said eight Service Centres across the State were selected for a trial of Quiet Hour by the NSW Liberal and Nationals Government in 2022.
“The trial was very successful and 97 per cent of people surveyed found it a positive experience,” Mr Singh said.
“It’s fantastic that a permanent Quiet Hour is now being rolled out to 107 Service Centres across NSW, including at Coffs Harbour.
“People in our community who may be sensitive to light or overstimulated by sound can now complete Service NSW transactions in a more comfortable and safe environment.”
During Quiet Hour, the volume of music and ticket announcements is reduced and lighting is dimmed, and customers are asked to minimise conversations and put their mobile phones on silent mode.
Mr Singh said Service NSW staff will also undertake disability awareness training to help provide customers living with disability, and their carers, extra support during each visit.
“I’m extremely proud of our fantastic Service NSW staff and the world-class customer service they provide to everyone in our community,” Mr Singh said.
“Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability it is a big step towards creating a supportive and inclusive environment.”
Quiet Hour at Coffs Harbour Service Centre, at 32-34 Gordon St, will take place on Tuesdays from 10.30am to 11.30am.
For more information and a full list of Service Centres participating in Quiet Hour, go to: www.service.nsw.gov.au/about-us/our-organisation/quiet-hour.